Context and goal
The hardest part was connecting multiple channels (store, payments, CRM, email, support) into one stable logic without delays or manual work.
Automatyzacje Commerce Ops
Store automations / Make, Zapier, custom code
Project website: quantumspace.agency
Delivery strategy
We combine Make/Zapier blocks with custom modules. This case presents 5 high-performing automations: live handoff to support, order status + SLA alerts, returns/complaints, abandoned cart recovery, and lead segmentation with sales follow-up.
Scope
- Workflow architecture and failure monitoring
- Sales and customer service automation implementations
- API integrations tailored to the client stack
Outcome
- Faster customer service with fewer manual operations
- Lower operational error rate under growing order volume
- Repeatable process scalable across multiple e-commerce industries
Competency scope
MakeZapierCustom IntegrationsWorkflow Automation
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